our privacy policy statement

At Virtu-Assist, we are committed to protecting the privacy and security of our users' personal information. This Privacy Policy explains how we collect, use, and safeguard the information you provide to us through our medical virtual assistant services.

Information We Collect

We may collect the following types of information from you:

1. Personal Information: This includes your name, contact details (such as email address and phone number), and other identifying information you choose to provide.

2. Health Information: In order to provide our medical virtual assistant services, we may collect and process your health-related information, such as medical conditions, symptoms, medications, and treatment history. This information is considered protected health information (PHI) under the Health Insurance Portability and Accountability Act (HIPAA).

How We Use Your Information

We use the personal and health information you provide strictly for the purpose of delivering our medical virtual assistant services to you. This may include:

- Providing personalized medical advice and support

- Facilitating communication with healthcare providers

- Coordinating appointments and medical services

- Analyzing data to improve our services

We do not sell, rent, or share your personal or health information with third parties for marketing or other commercial purposes.

Data Security

We implement robust security measures to protect the confidentiality, integrity, and availability of your personal and health information. These measures include:

- Encryption of data in transit and at rest

- Access controls and authentication protocols

- Regular security audits and risk assessments

- Employee training on data privacy and security practices

We comply with all applicable laws and regulations, including HIPAA, to safeguard the privacy and security of your health information.

Data Retention and Disposal

We retain your personal and health information only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. When your information is no longer needed, we securely dispose of it in accordance with our data retention and disposal policies.

Your Rights

You have the right to access, correct, or request the deletion of your personal and health information held by us. You may also request restrictions on how we use and disclose your information. To exercise these rights or for any other privacy-related inquiries, please contact our Privacy Officer at (312) 872-8088.

Updates to this Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. The latest version of this policy will always be available on our website.

If you have any questions or concerns about our privacy practices, please contact us at (312) 872-8088.